OFFICE enlists Celerity to connect on and offline customer data for increased sales

  • Posted: 6th July 2015

6th July 2015 , Kent – Celerity has been selected by leading fashion footwear retailer OFFICE, to help the company bring together siloed customer data into a single customer view and enable real-time, 1:2:1 multi-channel marketing.

Chosen for its Adobe Campaign expertise and experience, Celerity will help OFFICE transform its customer relationship management through marketing automation, as part of a wider business strategy to increase market share. The programme will be introduced initially in the UK, before moving into emerging OFFICE territories.

“The retail environment is constantly evolving and increasingly competitive. We need to be able to communicate using the right channels at the right times with individual customers, regardless of whether they are on or offline. Capturing vital information about the ‘offline’ customer is a challenge, but  in-store technologies such as iBeacons, combined with Adobe Campaign, will enable us to effectively engage and build loyalty with our customers,” says Victoria Dempsey, Head of Online at OFFICE.

Jason Lark, Managing Director of Celerity comments: “We will give OFFICE the insight required to develop a sophisticated multi-channel strategy and solution that achieves 1-2-1 personalised marketing.

“Celerity will provide full integration of the Adobe Campaign platform, with training and on-going campaign services to support the retailer with email marketing, in-store promotion, social media and mobile. Celerity’s sister company, Howard Hunt, will deliver digital print communications for the personalised direct mail part of the strategy.”

Lark concludes: “We are delighted to add another leading retail brand to our Adobe Campaign customer portfolio and look forward to early results.”

About Celerity Information Services

Celerity is an award-winning data and customer experience agency. It has a proven track record in the design, implementation and support of highly dynamic data analysis and marketing automation solutions.

Celerity works with leading international clients across a range of sectors and industries, including retail, charity, food and drink, hospitality, automotive and gambling. It supports brands to combine data and technology to deliver valuable efficiencies, more effective marketing communications and outstanding customer experiences.